Key Role: Are you looking for an opportunity to establish processes and support technology innovation? You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you’ll develop your skills in both. Here, you’ll have the chance to work with an Agile team as they develop digital products to support your clients’ most pressing missions. We’re looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences. The Customer Experience Analyst must have experience with the analysis of business, functional, technical, activities, and events. Analyst is responsible for working with users and customers to document and strategize for process improvements for current business processes (business process reengineering). Responsible for providing market research on conditions that impact the overall operational efficiency of an organization and identifying symptoms for process improvement. Basic Qualifications: 5+ years’ experience as a Functional Analyst with a focus on Customer Experience Experience with the analysis of business, functional, technical, activities, and events Experience working in an agile environment ​​​​ Experience working with ServiceNow Knowledge of software requirements and testing tools Knowledge of business process engineering, requirement engineering, and testing practices. Possess the ability to create/analyze requirements accountability records. Ability to verify that software and its documentation is compliant with applicable requirements functionally. The candidate must be able to work in a team environment and be proficient in MS Office applications, including Word and Excel. Strong problem solving and critical thinking skills Strong attention to detail Ability to prioritize and multitask Bachelor's degree in engineering, or a related scientific or technical discipline is required. Nice If You Have: Knowledge of statistical, business process modeling, and business reporting tools Microsoft SharePoint Rational, Atlassian JIRA experience ​​​​​ Experience working for a federal agency Vetting: Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client ThunderYard Solutions is proud to be an Equal Opportunity Employer. We don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our community, and our customers. All applicants will be considered for employment without discrimination of race, color, religion, or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, protected veteran status, family medical history or genetic information.