FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU] The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level and other relevant qualifications. This position reports to the Manager, Evaluation, Measurement and Verification and is in Energy Efficiency Compliance and Reporting. This position will be classified as Mobile with primary work location as home but may work at or visit a facility. Preferred locations for this position include Akron, Ohio or Greensburg, PA. This position provides customer data and analytical support for the development and implementation of processes and protocols necessary to comply with legislative and regulatory requirements for energy efficiency and peak demand reduction activities across all FirstEnergy operating companies. This position has the opportunity to learn and support EE through the review, development, and implementation of processes for pulling and providing customer data across both EE Compliance & Reporting and EE Implementation groups. This position will also provide ongoing support and training as necessary to support external EE vendors, regulatory reporting, quality assurance/control processes and departmental data needs. Responsibilities include: Demonstrating a commitment to FirstEnergy Core Values and Behaviors Completing customer data requests, including validation of information from regulators, various consultants, and program implementation support Producing ad-hoc reports using a variety of tools such as Excel, ACCESS, ArcGIS Pro, TOAD, the EE tracking and reporting system (AEG Vision DSM), etc. for team members and management Developing and maintaining procedures and process documentation for providing customer data to stakeholders and tracking data housed by vendors Assist with quality assurance/control and data validation as needed Supporting regulatory reporting requirements Completing ad-hoc requests for team members and management Qualifications for Associate Business Analyst Include: Two or four-year degree in a related discipline preferred with minimum 2 years professional work experience required. In lieu of degree, 4 years direct, related professional work experience will be required. Related work experience will include previous Energy Efficiency experience, IT experience (specifically with customer data), or project management experience Moderate Excel skills Ability to manipulate data sets Ability to summarize and transform data into information used for decision making Ability to synthesize multiple data sets into focused outputs Familiarity with database/query tools including customer information systems (e.g., TOAD and ACCESS) Adaptive and analytical mindset - ability to apply fundamental analytical approaches to evolving scenarios and learn new technologies/methodologies Organized and task-oriented - able to independently meet deadlines and proactively communicate challenges Collaborative - able to work with varying viewpoints and se