System One Community Manager (.com) - Remote in Albany, New York
Community Manager (.com) - Remote
Employment Type: Full Time
Job Number: JO-2209-1951
Our Fortune 100 client is seeking a Community Manager who will primarily be helping to continue defining opportunities to leverage their community platform to amplify messaging across .com and to off-domain communities for product launches, events, and other key moments. In this role you will further develop and execute on a strategy to leverage their on premise communities infrastructure to drive increased engagement and customer success across the client’s webpage. Our client’s Community provides rich engagement with customers through support forums, blogs, and syndication. They have been on a transformative journey aligning their numerous partners and stakeholders onto a unified platform to engage with their users.
Duties & Responsibilities
Define and drive a comprehensive community strategy to drive increased engagement and reach across .com in support of product launches, events, public relations, and product support.
Engage and nurture super users within the existing community to scale responsiveness and activity. Drive and continue augmenting community gamification program.
Work with stakeholders to understand needs and implement solutions to meet those needs across forums, blogs, etc.
Participate within the industry to influence and adopt emerging trends and opportunities in the community space.
Define a strategy to connect off-domain and on-domain community engagement.
Optimize communities and blogs processes and operations as it relates to project intake and execution, internal and external user documentation, streamlining user management, and more.
Other duties assigned
Skills & Qualifications
Excellent communication skills including experience generating and posting content.
Ability to define and articulate a strategy to executive stakeholders.
Proven success growing and engaging a community.
Customer centric focus, experience leveraging customer input to improve operations and overall community experience.
Able to synthesize data to make decisions and influence work product.
Curiosity towards/passion for digital marketing, and new ways of thinking about how we reach out goals.
A team first approach, always looking to do what's right for for the Company, while also prioritizing our user experience.
Education & Experience
Bachelors degree with 7 years’ experience in Community
Experience managing an enterprise community platform (either in-house for a brand or at an agency)
Experience driving engagement and nurturing "super users" within a community
Knowledge of gamification strategies
Experience building and managing successful stakeholder relationships
Ability to manage multiple workstreams and processes
Understanding of the Khoros platform or similar
Understanding of multi-channel digital marketing (and the role communities plays)
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Diversity Inclusion & Customer Service Statement
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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