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Novartis Pharmaceuticals Area Leader Patient Services- South East Region (remote) in Atlanta, Georgia


Job ID:


Job Description:

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

This position is responsible for these states: NC, SC, GA, FL, KY, TN, AL, or VA (Candidate will ideally live in one of these states).

This role is responsible for leading and managing a team of Field Patient Services Liaisons (PSLs) who are the main point of contact to Dermatology and Rheumatology patients and HCPs in the process of initiating therapy. (NOTE: this team will not engage in the practice of nursing.) The Area Leader will hire, train and manage the work responsibilities of the Patient Services Liaisons to optimize the dermatology and rheumatology patient and physician experience, with the ultimate goal of improving patient outcomes. The Area Leader will be responsible for ensuring that Patient Services Liaison activities are compliant with Novartis policies and procedures. The Area Leader will also be responsible for proper development of the PSL team and for coordinating with other colleagues within Patient Services to develop and implement changes to the program to improve the patient experience.

The Area Leader will be responsible for:

Hiring, training and providing leadership and direction to a dedicated team of Field PSLs in a manner consistent and compliant with company policies and requirements

Continually develop Field PSLs, including training on marketplace and therapy area changes and managing their performance against set objectives

Managing the geography to ensure appropriate coverage of patients and physicians offices

Perform blended role, consisting of Area team management and area team support. This includes, performance of key PSL based tasks as part of performance management and vacancy coverage.

Where necessary and appropriate, working directly with physicians and patients to help initiate therapy

Seeking ways to improve the patient experience and working cross-functionally with Patient Service colleagues to develop and implement improvements to the program

Acting as a program liaison to the Commercial Sales counterpart in their region

Ensuring compliance with Novartis policies and procedures and full integration into the Novartis culture and support resources

Position Title:

Area Leader Patient Services- South East Region (remote)

Minimum requirements:

Minimum Requirements:

5+ years of experience in pharmaceutical, biotech or related/applicable industry

Relevant people management experience or successful completion of Novartis management development program (SMDP)

Available for significant traveling

Valid driver’s license required as will be required to drive company issued vehicle.

Active RN licensure in state in which he/she resides

Must pass all required company certifications and/or oral board exams

Must adhere to all company policy and compliance

Preferred Qualifications:

Management of a patient support field team, with experience in a specialty category a plus

Successful experience in hiring, developing, and managing diverse high performing teams towards meeting and exceeding objectives

Patient support educator lead experience including influential leadership at Regional or National level

Strong compliance mindset, high level of integrity and ethical judgment

Demonstrated experience in fostering compliance with company policies and procedures

Understanding of privacy laws and regulations including HIPAA and similar state laws

Outstanding written and oral communication skills

Strong leadership, teaching, planning and organization, data and analytics, decision making and problem solving skills

Commercial experience in a specialty category with an advanced marketing mindset

Experience managing access, distribution and reimbursement in a specialty category

Strong ability to collaborate and work cross-functionally within a matrix environment

Job Type:

Full Time



Work Location:

Atlanta, GA

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Business Unit:


Employment Type:


Company/Legal Entity:

Novartis Pharmaceuticals

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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