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Home Depot Manager, User Research (Remote) in Atlanta, Georgia

The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Position Purpose

At The Home Depot, we get UX; it is baked into our DNA. And we are on a mission to provide our customers the best online shopping experience.

The Manager, Online User Experience Research is a passionate leader that drives a best-in-class digital experience for our HomeDepot.com customers. You will lead a high-functioning team of multi-disciplinary researchers to create and execute data-driven user experiences. You recognize the value of well-crafted research initiatives along with the value of creating a customer-focused, empathetic UX organization.

You are an advocate for THD's customers and users. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our UX team avenues to delight our customers. As a member of the UX leadership team, you collaborate with product managers and UX designers to help craft end-to-end experiences and identify customer needs. You communicate effectively and share a point of view that guides quality design decisions.

You are a leader with a research skill set. You utilize your strong knowledge of research techniques to guide contributors to use the right methods for the project and partner with stakeholders on direction and strategy. You understand that research contributes and lays the groundwork for the rest of the UX processes, while also understanding the value of imagination and play in building great products within a business environment.

Your team's insights inform UX product and design roadmaps. Research is not an end unto itself. While you might not consider yourself a designer, you have a solid awareness of design principles and standards and can easily articulate the strategy behind your design decisions.

You are also responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users, product managers and engineering teams.

Major Tasks, Responsibilities & Key Accountabilities

30% - Strategy & Planning:

  • Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience

  • Aligns user experience efforts across products and projects

  • Communicates with key user and operational groups to understand business needs

  • Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders

  • Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

40% - Delivery & Execution:

  • Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise

  • Documents, reviews and ensures that all quality and change control standards are met

  • Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities

  • Receives and prioritizes incoming requests from business partners and stakeholders

  • Guides the analysis of user experience data and provides recommendations to address business needs

  • Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices

  • Guides the creation of designs such that information is easy to find, consume and understand

  • Guides the communication of ideas and designs to end users and product team members

30% - People:

  • Provides leadership, mentoring, and coaching to User Experience professionals

  • Attracts, retains, and develops top talent

  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

  • Fosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments

  • Acts as a proponent of UX practices

  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

  • Guides more junior team members in strategy, alignment, analysis, and execution tasks

  • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Nature and Scope

Typically reports to the User Experience Sr. Manager, Technology Director or Sr. Director.

Environment

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Travel

Typically requires overnight travel 5% to 20% of the time.

Standard Minimum Qualifications

  • Must be eighteen years of age or older.

  • Must be legally permitted to work in the United States.

Additional Minimum Qualifications

Must be legally permitted to work in the United States

Education Required

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience

5 years

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

  • 7 years+ of relevant work experience 

  • Master's Degree in Human Factors Psychology, HCI or related field

  • Experience managing and growing team members in a professional setting 

  • Experience in retail/e-commerce environment working with a variety of functional partners, UX Design, Product and Engineering.

Knowledge, Skills, Abilities and Competencies

  • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs

  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders

  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

  • Develops Talent: Developing people to meet both their career goals and the organization's goals

  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

  • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action

  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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