Currently seeking customer service and sales oriented individuals to join our team as Reservations Sales Agents. We are looking to fill full-time positions.

Please apply directly on our website at: https://outrigger.wd5.myworkdayjobs.com/en-US/OutriggerEnterprisesGro up/details/Reservation-Agent_R3005?locations=63f331750f45019757b8d10c2b351b23

Or you can also email us at omi.recruiting@outrigger.com

Responsibilities and Duties: Reservation Sales - Demonstrate sales skills to achieve company revenue goals. Customer Service - Provides exceptional customer service while handling incoming email, phone, and chat requests for all room inventory. Demonstrates a positive and professional approach with all guest interactions. Utilizes creative problem solving and displays a willingness to assist as needed toward complete guest satisfaction. Key Performance Metrics - Meet or exceed key performance metrics for quality of customer service, conversion and efficiency of answering inquiries.

Qualifications and Skills: High School Diploma or equivalent required. 2 years of customer service experience or 1 year of hotel reservations and/or front desk experience. Contact center experience preferred. Must live in the Denver Metro Area Ability to handle voice, chat and email interactions simultaneously. Ability to read and understand correspondence, memos and key performance reports. Ability to sit for long periods of time while working on the computer, and communicating with various customers via telephone, email or chat. Ability to be flexible with regards to work schedule; weekends, holidays and evenings may be required. Experience in Microsoft Word, Excel, Outlook. Micros CRS and telecom software experience preferred.

Benefits and Perks: Ability to work from home Competitive salary starting $16 per hour + incentive to add an estimated $3 to $5 per hour Best in class benefits including medical, dental, vision, life insurance, short-term disability, 401k/profit sharing plan plus supplemental benefits as n

All applicants who are offered a position must be able to successfully complete the company background check and drug screen.