Job Title: REMOTE - Call Center Supervisor

Monday- Friday 7AM- 4PM CST

Job Summary: We are seeking a meticulous and detail-oriented Supervisor/Quality Assurance Reviewer to join our team. The successful candidate will be responsible for listening to recorded calls, accurately labeling them, and storing them in our database. This role is crucial in ensuring the quality and compliance of our customer interactions.

Key Responsibilities:

• Listen to recorded calls and evaluate them based on predefined criteria (you will only be reviewing NOT taking calls)

• Filter recordings.

• Accurately label calls according to their content and context.

• Store labeled calls in the appropriate database, ensuring proper organization and accessibility.

• Identify and report any issues or trends in call quality.

• Collaborate with team members to develop and refine quality assurance processes.

• Provide feedback to relevant departments to improve overall call quality.

• Maintain confidentiality and security of all call recordings and related data.

Qualifications:

• Bachelor's Degree REQUIRED

• Previous experience in quality assurance, call center operations, or a similar role.

• Excellent listening and analytical skills.

• Strong attention to detail and accuracy.

• Proficiency in using database management systems and other relevant software.

• Good communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

Preferred Skills:

• Familiarity with call center operations and quality assurance standards.

• Experience with data labeling and storage.

• Knowledge of industry regulations and compliance standards.

Pay and Benefits

The pay range for this position is $20.00 - $22.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Dec 31, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.