This position can be hired remotely anywhere within the U.S.

The Document Operations Manager is responsible for creating, editing, and maintaining electronic Statements of Work (SOWs). This role drives the delivery of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, as well as quality assurance for any outgoing services opportunities.

How you'll make an impact

SOWs and p rojects are delivered accurately, and on time , and in a volume aligned with the rest of the team

Work is compliant with internal and external standards

Successful util ization of SOWs by O perations and D elivery teams

Produces high-quality SOWs th at adhere to defined standards and procedures

Provides on-time d elivery of accurate SOWs

Produces volume of SOWs aligned with the rest of the team on a consistent basis

Effectively and positively c ommunicate s with stakeholders on SOW development statuses and processes

P roficient in all tools necessary for the development a nd maintenance of SOWs

Demonstrates a basic understanding of service offerings and how the y fit into Optiv ’s information security services process

What we're looking for

• Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience

• 2 or more years’ professional writing experience required. Technical writing experience strongly preferred

• Working knowledge of contractual requirements, negotiations, process, and risk preferred (non-3P)

• Experience in IT professional services preferred

• Excellent written and verbal communication skills

• Ability to build rapport and collaborate regularly across teams

• Ability to effectively communicate ideas and processes in a professional manner to external and internal clients

• Excellent organizational and time management skills

• Superior problem solving and critical thinking skills

• Ability to deliver high quality documentation paying attention to detail and accuracy

• Sales oriented mentality; able to work with sense of urgency

• Demonstrated ability to work within a team environment

• Ability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously

• Ability to work overtime and irregular hours when needed

• Ability to learn and apply new technical skills and concepts quickly

• Proficient PC computer skills

• Intermediate to advanced level proficiency in Microsoft Office suite

• Experience with Salesforce and Box preferred, or other CRM and document management programs

• Strong organizational skills to coordinate with national clients and meet time sensitive deadline required

Language Skills

• Ability to read, analyze, and interpret business documentation, including contracts and process documents

• Ability to write reports, effective business correspondence, and procedure manuals

• Ability to effectively present information and respond to questions from internal and external customers across all levels of an organization

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, percentages, and currency conversions.

• Ability to apply concepts of basic algebra

Reasoning Ability

• Superior and demonstrated ability to use critical thinking.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

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What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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