Summary:

Primary responsibility of the Sales Operations Specialist is the day-to-day processing and scheduling of inbound sales and internal orders with emphasis on timely, accurate entry and booking.

Note: the preferred candidate will reside on the East Coast to best service our customers.

Essential Job Functions:

• Schedule and coordinate fulfillment of orders from entry to shipment.
• Ensure accuracy of customer orders, shipping documents, taxes, etc.
• Investigate and resolve customer service issues related to orders, shipments and invoices.
• Complete other Oracle transactions including: Return Material Authorizations, credit and rebills, updating part numbers on existing orders, etc.
• Liaison with Sales Support, Field Sales and Marketing personnel as well as Credit, Planning and Shipping departments.
• Create and maintain customer information and support install database.
• Communicate acknowledgement of an order or any change to an order to the customer.
• Comply with established policies/procedures to conform to ISO requirements.
• Special projects as assigned.

Knowledge/Experience:

3+ years Order Processing and Fulfillment experience with a strong customer focused mindset.

Experience of SalesForce.com application.

Experience with scheduling orders and shipments in a manufacturing environment.

Experience in a medical device company.

Experience in a small, goal driven and dynamic organization.

Proficient in Microsoft Office (Outlook, Word, Excel, etc.). com experience is helpful.

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