Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Laurel Road, a brand of KeyBank National Association and a proud leader in the fintech banking space, is committed to providing our members with industry leading and digital first financial solutions and products. The Laurel Road brand brings with it award-winning service, over $12 billion in funded loans, proven success in the digital lending space and a core set of banking products. Two years ago, Laurel Road successfully re-launched as a National Digital Bank, creating national digital capabilities for KeyBank in marketing, products, and servicing. In May 2022, KeyBank/Laurel Road acquired the student-loan consultation firm, GradFin. GradFin, which is organized under Laurel Road, provides clients with options to manage student loan debt, including refinance and government programs such as Public Service Loan Forgiveness (PSLF) and Income Driven Repayment (IDR). Every client is offered a free 30-minute consultation to review their unique student loan situation and available options. Paid PSLF and IDR memberships, including an annual review, are available if clients prefer to have GradFin guide them through the IDR and PSLF federal student loan (government) programs. GradFin obtains client referrals primarily through a network of 8,000 financial advisors, corporate and hospital partnerships. This role will be part of GradFin/Laurel Road's Well-Managed team, which is charged with the design and execution of a comprehensive roadmap to own and manage risk, elevate the risk management culture, and support sound profitable growth for Laurel Road. This first line of defense (1LOD) team helps strategize and execute against Laurel Road's risk management priorities to enhance the risk management framework. Job Overview The Senior Risk Project Manager for GradFin will focus on the GradFin businesses and processes to help manage through internal and external issue resolution all the way through second line verification work to mitigate and eliminate risk. They will review operational processes and identify areas of improvement for risk and control management. The PM will also collaborate internally with marketing, product, technology, operations, and other business partners to manage risk within the 1st LOD. The PM will conduct industry research and share industry best practices. Essential Job Functions: Represent well-managed best practices and perspectives of risk management partners to Laurel Road team members, while simultaneously representing the strategic goals and imperatives of Laurel Road to our risk management partners. Work across teams and influence business partners to identify, categorize, mitigate, and ultimately remediate Management Self-Identified Findings. Assist in the development of and manage the framework and process for identifying and evaluating risk for the Laurel Road organization. Partner with internal and external partners to incorporate learnings from across the bank and the industry to calibrate risk strategies and capabilities. Develop and execute on continuous improvement programs designed to improve risk identification, mitigation, and process efficacy. Support and enhance the governance of Laurel Road 1st LOD risk management through reporting, KPIs, benchmarking, and cross-functional product and risk forums. Partner with analytics and technology teams to develop the capabilities for more automation and real-time availability of reporting risk measures, etc. Support active management of Credit, Operational and Compliance risk management across all Laurel Road products. Support development of a sound culture of managing risk throughout Laurel Road business by developing and enhancing training to support enterprise risk awareness and the escalation and resolution processes. Manage through issue resolution by clearly identifying the control breakdown, remediation plan and the s