Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This manager-level role will lead clinical application teams and manage day-to-day operations for a team of Oracle Health (Cerner) resources within our EHR Services practice. This role will be required to support complex cross-functional teams, implement, and improve standard processes and tools to guide operational efficiencies while building out our Oracle Health Center of Excellence (COE) within EHR Services. The Oracle Health Clinical Manager will have responsibility for the success of multiple client engagements and overall operational and financial performance of clinical applications within the Oracle Health COE.

The Oracle Health Clinical Manager will help create and foster a culture of diversity and inclusion within a new and growing service line for Optum. The Manager/Lead must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage a team of Oracle Health analysts and consultants, and serve as a mentor, resource, and primary advisor for all direct reports

• Supervise Oracle Health application design, configuration, and maintenance activities for clinical applications

• Implement appropriate service delivery models for clinical application functions in defining, delivering, and improving services for the organization

• Collaborate with end users to design and maintain the Oracle Health system in a timely and professional manner and suggest corrective configuration or enhancements

• Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently

• Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required

• Develop, recommend, and ensure that team operates within project and department budget guidelines

• Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions

• Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Oracle Health software

• Work with trainers to develop and maintain application specific training curriculum and materials

• Adhere to organization standards for system configuration and change control

• Develop solid relationships with end user communities, customers and business partners

• Facilitate communication with stakeholders from initial requirements to final implementation

• Utilize data, industry trends, and best practices to support the development of consulting methodologies that will address current challenges facing health systems related to the adoption and use of health IT as well as driving achievement toward client-specific organizational objectives and strategic goals.

• Assess opportunities for technology improvements with data in collaboration with clinician feedback to understand workflows, define problems, and recommend and implement clinical solutions

• Support the development and adoption of standards for evidenced-based care practice and collaborate with the training team to create education or training materials as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of combined experience across HealthCare and/or IT domains

• 5+ years of experience working with Oracle Health configuration

• 3+ years of experience with resource management and/or large-scale project management

• Proven knowledge of metrics, KPIs and process improvement techniques relative to these areas

• Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint

• Ability to travel up to 25% annually. Travel may be lower depending on project requirements

Preferred Qualifications:

• Certifications in Oracle Health, Service Management, Project Management, or Business Analysis

• 4 + years of clinical experience preferred e.g., RN, RT, NP, PA or operational support experience

• In-depth knowledge of EHR and the full implementation lifecycle of an electronic medical record application from conception through development into production

• Proven excellent team management, communication, curriculum delivery and leadership skills and a commitment to fostering diversity and inclusion and a culture of innovation

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.