Resp & Qualifications

PURPOSE:

CareFirst is undertaking an IT Systems Modernization Program that involves a migration to cloud, upgrades to modern infrastructure and consolidation of applications. To support these programs, there is additional focus on IT Process Maturing, Systems Resiliency and Disaster Recovery. The Disaster Recovery Program requires a similar journey of modernization and requires a leader who can lead CareFirst to this destination.

The IT Disaster Recovery (DR) Manager role bridges the IT department with the Business Continuity Management function in Enterprise Risk Management. The primary responsibility is to position IT systems for a more resilient posture. The secondary responsibility is to formulate, test, and maintain disaster recovery plans for IT systems. This role collaborates with various technology disciplines, ensuring alignment with enterprise-focused Business Continuity efforts.

ESSENTIAL FUNCTIONS:

• Resiliency: Working closely with IT Architecture and Engineering ensure IT systems are at or above the required level of resiliency to meet business expectations.

• Plan Development: Create and maintain comprehensive disaster recovery plans for diverse IT disruptions.

• Collaboration: Work closely with Enterprise Risk Management (ERM) to identify and classify potential risks impacting IT systems.

• Policy and Procedure Management: Collaborate with ERM and other stakeholders to design, develop, maintain, and enhance IT DR policies, plans, and procedures.

• Exercise Coordination: Coordinate with ERM to conduct DR exercises, ensuring IT department involvement.

• Testing and Updates: Test and update disaster recovery plans to verify effectiveness and accuracy.

• Recommendations: Recommend DR solutions based on criticality, stakeholder expectations, and technical capabilities.

• Infrastructure Coordination: Coordinate the setup and maintenance of redundant infrastructure, ensuring failover capabilities for disaster recovery.

• Incident Response: Assist with DR incident response during IT crises, minimizing downtime through collaboration.

• Regulatory Alignment: Ensure disaster recovery plans align with industry regulations and compliance standards.

• Vendor Collaboration: Collaborate with external vendors to evaluate disaster recovery services and solutions.

• Awareness Efforts: Champion DR plan awareness among stakeholders and vendors, aligning with business requirements.

SUPERVISORY RESPONSIBILITY:

This position manages people.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years Related professional experience. 1 year Supervisory experience or demonstrated progressive leadership experience.

Preferred Qualifications :

• 10+ years of technology/IT or Disaster Recovery-related experience.

• Experience in cloud technologies and their capabilities for resiliency and disaster recovery.

• Proficiency in standard business productivity tools.

• Familiarity with industry-recognized BCM software (e.g., Fusion).

• Experience with governance, regulatory, and compliance tools (GRC).

• Project and Program Management skills and the ability to lead IT organizations through a major transformation related to Disaster Recovery.

• Proficiency with IT systems, including endpoints, servers, networking, data storage, and cloud services.

• Familiarity with industry standards such as ISO 22301, FFIEC guidelines, NIST SP 800-34, and ITIL.

• Business understanding and the ability to apply technology solutions to business problems.

• Analytical skills and ability to process data into actionable information.

• Strong written and verbal communication skills.

• Leadership qualities to guide and motivate teams during recovery efforts.

• Effective negotiation and vendor management skills.

• Ability to work under pressure and with tight deadlines.

Knowledge, Skills and Abilities (KSAs)

• Ability to present technical and non technical information to multiple audiences.

• Ability to build relationships across a variety of partner groups in a global environment.

• Ability to plan and manage complex projects.

• Knowledge of engineering theory and design criteria.

• Proficiency with various systems engineering tools and processes.

Licenses/Certifications Preferred :

• Certified Business Continuity Professional (CBCP).

• Member of the Business Continuity Institute (MBCI).

• Certified Information Systems Security Professional (CISSP).

• Certified Information Systems Auditor (CISA).

• Certified Disaster Recovery Engineer (CDRE).

Salary Range: $133,280 - $247,401

Travel Requirements :

Estimate Amount: 10% Routine travel between CareFirst/SBP locations

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Data Center Engineering

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LD1

REQNUMBER: 19587