Healthcare Customer Service Representative

Join a dynamic team as a Healthcare Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients while assisting them with inquiries and resolving issues promptly and accurately.

Location: Columbia, SC

Job Type: Full-time - Contract to Hire

Work Schedule: M-F Schedule - remote after training - After training you will be given an 8 hr shift between 8 am - 8 pm

Salary: $15.50 - $16.50 per hour (Based on experience)

Benefits: Health Insurance, Vision, Dental

Key Responsibilities:

• Provide prompt, accurate, and courteous responses to all customer inquiries.

• Perform research as needed to resolve inquiries efficiently.

• Ensure effective customer relations by responding accurately and courteously via telephone, written communication, web, or walk-in inquiries.

• Accurately document inquiries and initiate or process adjustments as required.

• Coordinate with other departments to resolve customer problems effectively.

• Provide feedback to management regarding customer needs and issues.

• Maintain accurate records on complaints and make recommendations for improvements.

• Follow through on complaints until resolved or escalate to management when necessary.

• Assist with process improvements by recommending changes in procedures and techniques.

• Identify and report suspected fraudulent activities and system errors promptly.

Skills Required:

• 1 years Customer service and support experience.

• Call center experience preferred.

• Strong typing and data entry skills.

• Health care and insurance knowledge.

• Proficiency in Microsoft Office and basic computer skills.

• Excellent verbal and written communication skills.

• Ability to handle high-stress situations with good judgment.

• Strong customer service orientation.

Additional Skills & Qualifications:

• Minimum of one year of experience in a medical setting performing administrative tasks (e.g., data entry, insurance verification).

• Ability to learn and operate multiple computer systems effectively.

• Knowledge of word processing, spreadsheet, and database software.

• Familiarity with standard office equipment.

Training:

Training will be provided on-site for a duration of 6-8 weeks. After successful completion of training, employees may have the opportunity for remote work based on performance and attendance.

If you meet the qualifications and are passionate about providing excellent customer service in the healthcare industry, we encourage you to apply and join the team!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.