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Arizona Department of Economic Security Remote Customer Service Representative in Columbus, Ohio

This job was posted by : For more information, please see: *Job Purpose:*The Call Center Agent will be responsible for answering inbound calls for funeral registration intake for COVID funeral assistance. The Call Center Agent will support the funeral registration process, provide applicable referrals, and address follow-up questions from callers. Bilingual (English and Spanish) speaking candidates also needed.*Job Duties:* Answer inbound calls for funeral registration and funeral helpline. Associate inbound calls for funeral registration with the appropriate case. Preform outbound calls to funeral homes, doctors/hospitals, etc. to confirm the authenticity of submitted documents. Perform initial case reviews for eligibility. Serve as a direct point of contact for individuals registering for funeral assistance for COVID-19. Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals. Enter information into Windows-based computer database as required, while following instructions and/or referrals. Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.