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Sutter Health Central Scheduling Specialist - REMOTE (Full-Time, TEMPORARY) in Concord, California

Position Overview:

Primary Purpose:

The Patient Access Central Scheduling Specialist provides seamless appointment scheduling to patients and referring physicians across California Pacific Medical Center (CPMC) by aligning scheduling guidelines with patient appointment preferences. The Patient Access Central Scheduling Specialist coordinates patient needs and department resources. Consistently facilitates positive multi-channel communications among patients, physicians, clinical staff, and internal departments to serve patient and referring physicians using advanced writing, telephone, and e-mail and internet skills. Multi-channel communications include: Telephone, fax, electronic fax, email and the EHR (Electronic Health Record).

Provides excellent patient-focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service. Interacts with patients and/or their representatives to schedule outpatient services. Responsible for supporting the success of a high-performing service organization. Fosters an environment in which continuous improvement in business processes and services is welcomed and recognized.

Qualifications:

Knowledge:

  • High school graduate or GED equivalent required.

  • Associates degree or higher level education preferred.

  • Familiarity with medical terminology preferred.

Experience:

  • Two years hospital or medical office clerical support experience preferred.

  • Experience executing Patient Access standards, processes, policies, procedures preferred.

Skills and Abilities:

  • Computer keyboard skills; basic and terminal digit filing; good telephone and communication skills; reading and writing skills; computer literacy.

  • Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effective maintaining and documenting data in the electronic medical record.

  • Excellent verbal and written communication and active listening skills

  • Interpersonal skills necessary in dealing with internal and external customer

  • Accuracy and attentiveness to detail required

  • Must be able to set and organize own work priorities, and adapt to change

  • Ability to meet or exceed targeted customer service, productivity and quality standards

  • Requires the ability to work with and maintain confidential information

Organization: California Pacific Medical Center

Employee Status: Temporary

Employee Referral Bonus: No

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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