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Bon Secours Mercy Health Desktop Engineer I (Remote) in Des Moines, Iowa

Thank you for considering a career at Bon Secours Mercy Health!

Position Summary

The Desktop Engineer I is responsible for ensuring the operations of assigned functions in accordance with the BSMHIT leadership and IT governance. This position is responsible for the analysis, diagnosis, and resolution of problems related to enterprise desktop management. A Desktop Engineer is response for all software components of the desktop delivery, not the physical device itself. This includes application deployments, operating systems, patches, group policy management, etc. This is a work from home position not limited to a Ohio.

Position Responsibilities:

  • Perform tasks related to the recommendation, design, and overall administration of the following technologies:

  • Microsoft SCCM

  • Flexera AdminStudio

  • Windows Desktop Operating Systems and components

  • Duties may involve, but are not limited to, the following ancillary technologies:

  • Active Directory including Group Policy Management

  • Server Hardware Platforms

  • Virtualization Platforms

  • Complete work on major projects with a basic/working competency

  • Assist, as requested, with the evaluation of technical solutions based on requirements, ranging from group to enterprise wide deployments

  • Provide Tier 1 support and guidance to IT for all Health System and affiliate entities

  • Coordinate with both technical and non-technical staff and vendors on the implementation of projects

  • Document work in the form of policies, standards and knowledge base articles

  • Ensure solutions are delivered in adherence with defined standards and policy

  • Act as a project resource, as well as provide training and mentoring, as needed, on technologies to peers and colleagues

  • Work both independently and with various teams across the Mercy Health enterprise

  • Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met

Position Requirements:

  • College diploma or university degree in computer science, information systems or other industry related curriculum, and/or 2+ years equivalent work experience managing desktop software, including application deployments, operating systems, group policy management, etc.

  • Ability to learn and utilize knowledge regarding SCCM and/or similar desktop administration

  • Basic competency of Microsoft Windows desktop operating systems

  • Basic knowledge of automated application deployment and management

  • Basic skill regarding Windows Active Directory and Group Policy Management

  • Functional understanding of VMware ESX and infrastructure components

  • Understanding of PowerShell, network protocols, and SSL certificates

  • Basic understanding of network configurations including, but not limited to, bandwidth, multicasting, and WOL

  • Understanding of patch management and antivirus methodologies and best practices

  • Experience in medium-sized heterogeneous (10,000+ desktop) environments a plus, but not required

  • Able to prioritize and execute tasks in a high-pressure environment

  • Ability to author technical documents and create procedure manuals

  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities

  • Strong understanding of the organization’s goals and objectives

  • Highly self-motivated and directed, with keen attention to detail

  • Experience working in a team-oriented, collaborative environment

  • 24/7 on-call availability as part of a rotation schedule

  • Other duties as assigned

Education and Experience:

  • College diploma or university degree in computer science, information systems or other industry related curriculum, and/or 2+ years equivalent work experience

Bon Secours Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • An employer-matched 403(b) for those who qualify

  • Paid time off

  • Educational Assistance

  • And much more

S cheduled Weekly Hours:


Work Shift:

Days (United States of America)


SS I&T - Technology & Infrastructure

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia , which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at .