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West Publishing Conversation Designer (Remote) in Eagan, Minnesota

Job Description Are you passionate about crafting an online personality that bridges the gap between machine and human? Do you possess the knowledge of VUI design, interaction design, visual design, and UX writing that collectively make up the world of conversation design? Do you have experience designing interaction chatbots to help answer technical support and customer service-related questions? About the Role As a Conversation Designer, you'll have the following responsibilities: Develop dialogs, flow diagrams, and prototypes to effectively communicate text and voice interactions and design ideas Foster collaboration across multiple teams as you gather technical and product-specific information and translate that information into diagrams, scenarios, and conversation flows Create detailed, comprehensive conversation and voice user interface (CUI and VUI) design specifications in collaboration with UXers and engineering Assist in UI design, interactions, and visual tone development and advocate voice and conversation UI design best practices and guidelines to ensure a consistent brand experience for all end-users Use data and research to evaluate our content's impact and push for continuous improvement that shows real results Present your work and articulate your approach to teammates, product owners, and other stakeholders About You You're a fit for the role of Conversation Designer if you: Have a bachelor's degree in Human-Computer Interaction (HCI), related field or equivalent experience Technical knowledge of the fundamentals of conversational design demonstrated experience designing voice and interaction design for conversational agents and voice assistants Experience with NLP and machine learning systems Experience with qualitative usability testing is a plus What's in it for you At Thomson Reuters, our people are our greatest assets. What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: COVID-19 Response: Currently working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices being remote until July 2021. Upon return, we will be embracing a hybrid work environment consisting of in-office and remote work Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are u

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