Customer Service Representative – Open Enrollment / Benefits

Start Date: 9/30/2024 or 10/2/2024 (based on clearance)

Pay Range: $18/hr

Training Schedule (first 3-4 weeks): Mon-Fri 7:30am-4pm

Schedule: 40 hours per week will be assigned between the hours of Mon-Fri 6am-6pm with 1 Saturday per month (OT)

Schedules will be assigned and not be changed after training.

Contract Length: 3 month contract (opportunity for growth based on performance and demand)

Training Location: 1851 North Resler Drive, El Paso, Texas, 79911

Worksite Location: 100% remote after training

Job Description:

· Responsible for receiving 30-40 inbound calls per day (these calls will be coming in from a queue)

· Provide benefit and open enrollment information to ADP client employees.

· Explains and interprets more complex aspects of company insurance programs to employees and dependents.

· Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.

· Pinpoints needs for modification or changes in program design and administrative procedures.

· Records employee enrollment in benefits.

· Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

Qualifications:

· Customer Service - Candidate must have previous customer service experience in which they helped answer customer questions and resolve issues.

· Written & Verbal Communication - All communication via inbound calls from customers, minor email communication and minor chat communication.

· Microsoft Office - Will use basic Microsoft Office programs such as Outlook and Word. Must be comfortable navigating computer while on the phone with customers

· Strong attendance and reliability is required in this role.

 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.