General Dynamics Information Technology NESD Quality Assurance Manager - REMOTE in Fairfield, California
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: None
Job Family: Quality Assurance
Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Quality Assurance Manager to join their team .
This is a remote/teleworking opportunity!
The Navy Directorate for Information Dominance is consolidating all Tier-1 IT service desks and moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a knowledge-based solution called Navy Enterprise Service Desk (NESD). One of the main goals of NESD is to consolidate IT Tier-1 service desks to include all the current people, processes, and technology while gaining efficiencies of consolidation.
As a Quality Manager, you will predominately perform the following:
Responsible for the oversight of the NESD Quality Program
Host working group meetings evaluating business processes in adherence to the Quality Program
Develop, implement, and deploy quality processes and procedures
Perform internal programmatic audits
Develop the project’s corrective action program and facilitate the resolution closure of internal and external-driven corrective actions.
Support the NESD program with ISO 9001:2015 and ISO/IEC 20000 compliance
- Promote awareness to the Quality program and provide program-wide and/or ad-hoc training to individuals across the program on quality tools and best practices.
Support peers and senior management to promote quality initiatives and best practices to strengthen business processes company wide
Coordinate and audit documentation resulting from internal and external management meetings (minutes, agenda, attendance logs)
Support the program with correction action and lessons learned processes from cradle to grave with review the appropriate documentation is captured
Lead and perform the analysis of quality metrics and analytic outputs of issues, trends, and root causes that point to improvement opportunities
Analyze data, prepare reports, and make recommendations to management team about process improvements, controls, analysis, improvement progression, as requested
Make recommendations, plans, or suggestion that promote continuous improvement through the organization
Competencies and Skills
Manage time, priorities, and resources to ensure successful completion of responsibilities and requirements
Excellent communication skills (oral, presentation, and written).
Ability to analyze data, optimize processes, and eliminate waste to improve organizational productivity
Ability to develop and implement training to institutionalize standard procedures
BS degree; additional years of experience may be considered in lieu of degree
10+ years of experience with quality procedures, performing reviews and developing reports
Experience and familiarity performing documentation and SOPs
Experience with ISO 9001:2015 standard
This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.