Job Description

Response and Resolution:

* Review, investigate and solve technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

* Resolves issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.

* Performs in-depth product troubleshooting and remediation when needed.

* Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

* Work with internal technical teams resolving AVD issues and question.

* Working knowledge of application management such as Azure App Service, Function App, API is a plus.

Readiness:

* Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content such as Run Books for support

* Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement:

* Identify potential product defects and provide feedback to more senior engineers, contributing to product improvements

Business Integration:

* Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Pay $40-42/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Required Qualifications:

* 2-4+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

* Basic understanding of Terraform and AVD support.-AVD Support -> Almost someone from a Sr. Helpdesk/Tech support background who has worked with AVD (will be handling tickets like "I cannot access AVD")

-ServiceNow experience to log it all

-Experience creating runbooks and Jr. level terraform -> reviewing scripts, hitting standards, reviewing what other team members are doing. This position will grow into terraform group and will eventually be working more with Terraform

-Wants experience level at 6 months - 2 years with AVD exposure and Terraform exposure

-Other must haves: DNS, network, servers, terraform, VMs (all infrastructure based), understanding networking, VMs * Microsoft Technology Certifications.

* Azure Fundamentals, Microsoft Certified; Azure Administrator Associate

o Azure IaaS/VMSS

o Azure Storage Servics (Files share)

o Azure Virtual Network

-Experience with Windows and Linux VMs -> Platform As a Service (PAAS).

-Experience creating landing zones or ASEs, understanding of DNS, firewalls

-Experience building network, firewalls, DNS dynamically

-Infrastructure and Terraform background

-Unix/Linux scripting, PowerShell null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.