This is a remote Incident Commander I position.

Summary: The Incident Commander is responsible for mobilizing major incident response, maintaining

  stakeholder communication during the incident lifecycle, and facilitating resolution of service impact in compliance with service level agreement (SLA).

Responsibilities: Mobilize the Emergency Response Team (ERT) via PagerDuty. Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions. Coordinate Post-incident Reviews (PIR's) to drive continual improvement. Prepare customer-facing Root Cause Analysis (RCA) documents. Monitor and continually improve incident Mean Time to Respond (MTRD) and Mean Time to Repair (MTTR). Collaborate with third-party vendors, partners, and service providers to resolve chronic issues impacting Motorola 911 service delivery. Attend weekly Change management (CAB) meetings.

Requirements: Bachelor's Degree or higher in a related field of study. ITIL Foundation (v3 / v4) certification required. 2+ years of Incident Management experience. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

An Equal Opportunity Employer