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Kforce Tier II Support Analyst - Remote in Kansas City, Missouri

Kforce is looking for a Tier II Support Analyst to join a large organization in downtown Kansas City, MO. The Tier II Support Analyst will provide tier-two technical and testing support for customers across all platforms. This role is currently 100% remote and will switch back to office environment when COVID-19 ramps down. Responsibilities:

  • Technical support includes network connectivity and/or other issues related to browser configuration, software, firewalls,middleware installation and configuration (primarily Connect: Direct and MQ), VPN/router installation and configuration, etc.

  • Researches complex customer inquiries using a variety of tools and resources

  • Participates in and supports moderately complex System-level projects, such as implementation/upgrades of end-user hardware and software

  • Utilizes on-site lab to emulate customer environment for product troubleshooting purposes

  • Creates, updates, and maintains procedures/documentation

  • Provides rotational, after hours (on-call) support, as needed

  • Create and maintain cloud documentation for lab and product designs related to cloud-based services

  • Networking certification(s), Active Directory certification(s), Server Operating System Administration certification(s), or completion of classes toward related certifications preferred

  • Additional certifications may include: Cisco Certified Network Associate (CCNA), Cisco Certified Entry Network Technician (CCENT), Comp TIA Network , Amazon Web Services/Google Cloud/Microsoft Azure, etc.

  • One year minimum of directly related work experience, including use of advanced networking skills

  • Strong working knowledge of multiple hardware/software platforms and applications

  • Strong initiative, analytical skills, and customer service skills

  • Ability to quickly grasp in-depth understanding of procedures and automated systems

  • Position requires working weeknights (e.g., until 7:30 PM CT), working some Saturdays, and occasional after hours (on call) support

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:YearsMinimum Compensation:50000.00Maximum Compensation:70500.00