POSITION:Remote Customer Care Associate SCHEDULE: Regular, Full time and part time shifts available*,Call Center open 7 days a week, off 1 designated weekday and weekend day.

LOCATION: Las Vegas, NV - REMOTE SALARY:$14.50 - $15.00 per hour **Required to live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment. MINIMUM REQUIREMENTS:

• High School diploma or equivalency required
• Under 1 year prior experience
• Possess strong customer service background
• Bilingual in English and Spanish preferred, but not required
• Active listening, verbal, and written communication skills
• Problem solving/analysis
• Typing speed minimum of 25 wpm

JOB SUMMARY: As a Remote Customer Service Associate, youll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail. You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.

• Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
• Provide residents with service information and submit work orders as needed
• Coordinate with CM's and Associates regarding unit and community information
• Research information using internal software, available resources and knowledge data base
• Verify and update customer information

*Open availability required for Customer Care Center hours

• Employees will have 1 designated weekday and 1 designated weekend day off per week
• FL and NC: Monday - Sunday 9:00 AM - 9:00 PM EST (8-hour shifts)
• TX:Monday - Sunday 8:00 AM - 8:00 PM CST (8-hour shifts)
• NV:Monday - Sunday 6:00 AM - 6:00 PM PST (8-hour shifts)

Equipment/Specifications Required:

• *Use of own laptop or desktop computer (not provided by company)
• No Chromebooks*
• Dual Core Processor
• Installed Manufactured Memory -8GB of RAM or higher
• Processor -2GHz or higher
• Windows 10 or 11
• USB ports enabled

Internet connection

• Min 20 Megabits per second download speed
• Min 5 Megabits per second Upload Speed
• Hard Wired Connection (Ethernet Cord required)

Benefits:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, and a 401k with company match.

401(k) matching

Dental insurance

Health insurance

On-the-job training

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