This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4153080 When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and were proud of the fact that our employees share that commitment.

We have been recognized as a Best Places to Work in Arkansas, Florida, and Hawaii. Youll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

A culture that values employees and celebrates, empowers, and inspires a diverse workforce

Outstanding and affordable benefits package

Yearly bonus potential and annual increases

PTO provided at date of hire

11 paid holidays

401(k) with up to 6% match; fully vested from day 1

Remote opportunities with company-provided equipment

Team-oriented, collaborative group of peers

Career advancement opportunities

Tuition Reimbursement

Employee Assistance Program

Inclusion Council and Employee Resource Groups

Recharge Days and Volunteer Time Off

This is a remote position.

The base salary range for a Claims Manager is \$79,000 to \$114,000. Actual salaries will vary by geographic location and are based on factors such as candidates qualifications, experience, skills, competencies, and internal equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Manager of Claims Overview

Must have strong knowledge and experience with Short Term Disability, Worksite, and Life Insurance products

Candidates must have a minimum of 3 years experience managing a team

5-7 years of progressive claims experience is a minimum requirement

Provides leadership to Claims Supervisors through guidance, coordination and implementation of department procedures and company policies, and serving as a role model.

Responsible for staff development, prepares performance review, promotion criteria and administrative action documentation; reviews with staff as necessary.

Processes and conducts over authority reviews and releases benefits. Responds to customer inquires and assists with escalated claims issues. Works with DOL, DOI and vendors on claim questions, reporting or investigative issues.

Prepares and reviews reports on claims elements including turnaround time, error rates and workload distribution. Provides oversight and direction regarding customer demand and recommends adjustments to claim processing and operations.

Essential Duties

Monitors team performance and quality and provides training, coaching, and oversight of team training on a consistent basis.

Researches, plans and prepares departmental reports. Evaluates solutions and processes and can approve implementation at a team level.

Processes, reviews and audits claim files and releases benefits of processed claims. Assists team with escalated customer complaints according to Best Practices.

Manages employee goals, performance, and timekeeping. Conducts performance management, coaches, and approves personnel recommendations. Manages interviewing, recruiting, and onboarding proce s.

Monitors customer satisfaction in an effort to drive action plans for improvement.

Management Level Expectations

Monitors team performance and quality and provides training, coaching, and oversight of team training.

Provides employee feedback on a bi-weekly or weekly basis.

Communicates effectively across departments and with customers.

Ensures succession plans are in place and eliminates single points of failure through cross training.

Works positively across departments, modeling the Values and inclusiveness of all employees.