Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE

Provides analytical, functional support and maintenance of enterprise, regional or local level clinical software applications for multiple clinical user clients at sites. Serves as a resource, interface and liaison with clinical user clients/business owners (i.e., physicians, nurses, pharmacists, etc.), technical applications staff and vendors to resolve problems with functionality of software applications. Responds to clinical business process issues by researching routine to moderately complex application problems, developing solutions, conducting test cases and soliciting support from technical application staff or vendors in order to facilitate issue resolution. Performs pre-install testing of new releases of clinical applications/interfaces; reviews data and file layout structure; conducts file maintenance, updates tables and maintains profiles. Provides training and guidance to clinical user clients in utilization of new internal business processes and new systems or applications. Work activities require thorough understanding and experience in one or more clinical applications and the ability to analyze and facilitate application and system issues in order to meet customer business needs. Position incumbents are knowledgeable for the clinical applications of their assigned area and serve as a resource on technical issues, data analysis, report generation, and determining the nature of problems in providing a quick resolution. Works with enterprise, regional or local level clinical applications and users that may be deployed across multiple entities in the parent/customer organization and geographic locations.

ESSENTIAL FUNCTIONS

• Provides analysis, functional support, and maintenance of specialized clinical application software.

• Analyzes and responds to clinical business process issues by researching clinical application problems, setting-up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution.

• Troubleshoots and analyzes simple to moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues (i.e., break/fix).

• Trains team members and user client on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes.

• Participates in projects involving the coordination of multiple teams involved in the implementation of enhanced/standardization business processes; system conversion, pre-production file testing, and testing of new release software application functionality.

• Participates in meetings with team members and user clients. Develops and maintains clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships in order to support customer business needs.

• Interfaces with other TIS support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information; program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution.

• Knows, understands, incorporates and demonstrates organizational mission, vision and values in behaviors, practices and decisions.

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, parent/customer organization Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• Performs other duties as assigned..

• [pay range $72,657.3489-$108,986.0234]

MINIMUM QUALIFICATIONS

• Bachelor's degree in healthcare or information technology and a minimum of three to five (3-5) years of related experience or a combination of five to seven (5-7) years of education and healthcare or IT experience, or an equivalent combination of education and experience. Work experience is typically gained by working in specialized field or supporting a clinical information system.

• Intermediate proficiency with Windows based applications (Word, Excel, PowerPoint).

• Three to five (3 -5 yrs) supporting healthcare business software applications.

• Ability to apply regulatory requirements.

• Strong analytical and problem solving skills.

• Ability to meet deadlines and set priorities.

• Ability to represent the team in customer and inter-team meetings.

• Ability to obtain and exchange information.

• Ability to work independently on a day-to-day basis.

• Strong interpersonal and customer service skills. Ability to interface with internal technical staff, hospital client users and external vendors.

• Strong organizational skills and attention to detail

• Strong written and verbal communication skills.

• Must possess a willingness to learn and develop skills.

• Must possess the ability to work in teams and with direct supervision.

• Must be comfortable operating in a collaborative, shared leadership environment.

• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of the parent/customer organization.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• This position operates in a typical office environment. The area is well-lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in odrer to operate a keyboard. Hearing is needed for extensive telephone and in person communications. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.

• The incumbent must be capable of traveling in the course of completing project assignments.

• The incumbent may provide 24X7 on-call rotation support for application, which includes assisting on applying fixes and resolution to production problems, errors and issues.

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran