Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

Coordinates the testing, piloting and deployment of enterprise-wide OS and application patches to endpoints through a formal release management process. Serves as liaison with Enterprise Information Security, EIS, local support teams, and application owners throughout the patch deployment process. Acts as a subject matter expert in patch administration, deployment, and remediation. Works with EIS on remediation of any patches older than 30 days past deployment.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Deployment of monthly Microsoft Windows patches, 3rd party application patches, and any other patches as required.

• Remediation of patches that have not been installed on production devices.

• Maintaining current knowledge of industry practices with Microsoft patches.

• Initiates, plans and leads team for internal software upgrades, new product research and process development.

• Coordinates, designs, develops and tests all enterprise level patches for all Trinity Health managed locations.

• Provides in-depth support of core software and basic support of non-core software.

• Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers.

• Performs in-depth investigation/research into resolution of non-routine problems.

• Provides solutions to moderately complex hardware and software issues to include configurations, optimizations, system imaging, queues, drivers, etc.

• Understands the process and the reasons behind a robust patch management and vulnerability remediation strategy.

• Receives, maintains, and closes issues through the proper use of incident and request tracking software, meeting or exceeding all Service Level Agreement (SLA) requirements and quality standards.

• Other duties as needed and assigned.

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science or related field or an equivalent combination of education and experience.

• Minimum five (5) years of experience with multi-site, large environment patch management systems – Windows Update for Business and SCCM experienced preferred.

• Experience with project planning and acting in technical project leadership role.

• Minimum of five (5) years’ experience with Novell ZenWorks, Admin Studio, SCCM, InTune, Azure and/or a similar product for application packaging and distribution.

• MSI application packaging experience.

• Working knowledge of Windows automation scripting such as Powershell, App Deployment toolkit, WMI, VBScript, batch files.

• ZenWorks experience for deployment of packages is preferred.

• In-depth knowledge of operating systems (Windows 10 and Windows 11 workstation).

• Experience configuring, supporting and troubleshooting Windows workstations and desktop applications.

• Experience with DLL conflicts, Windows registry, environment variables, and batch files.

• Advanced knowledge of PC hardware, peripherals, and core software.

• Basic knowledge of network operating systems, protocols, and administration.

• Microsoft Certified Technology Specialist certification (or equivalent) preferred.

• Ability, aptitude, and desire to be part of service oriented team.

• Strong written and verbal communication skills and ability to interact effectively with clients, vendors, and ITS staff.

• Must be comfortable operating in a collaborative, shared leadership environment.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to set and organize one's own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

• Must be able to travel to the various Trinity Health sites (<5%) as needed.

• Must possess the ability to comply with Trinity Health policies and procedures.

• Must be able to adapt to frequently changing work assignments and priorities.

• Must be able to tolerate and adapt to frequent interruptions.

• Must be able to work on several projects, organize own work priorities and alter them as necessary.

• Incumbent communicates frequently, in person and over the phone, with people in different locations on technical issues.

• Hearing is needed for extensive telephone and in person communications.

• Additional time commitment may be required to complete work responsibilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran