Description:

We are hiring for a remote Help Desk Analyst. The role involves providing first-level technical support at different levels of expertise and responsibility, including support for computer hardware and software, password assistance, applications, and networks. Support will be provided to users through chat, phone, and email, with a focus on analysis and research to resolve Service Desk issues.

As a Help Desk Analyst, you will need a combination of problem-solving and interpersonal skills. Even when faced with issues you don't have immediate answers to, your critical thinking and ability to work under pressure will help you find solutions. You demonstrate politeness, patience, and understanding. You are quick to learn new skills and technologies and are genuinely interested in learning and advancing in your role.

Skills:

Help Desk Support, Windows 10/11, Active Directory, Computer Hardware, Computer Software, Troubleshooting

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.