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University of Minnesota Physicians Virtual Visit Facilitator (Virtual Care Team) - 1.0 FTE in Minneapolis, Minnesota

University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

Join us on a mission to advance medicine.

Job Description

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Virtual Visit Facilitators are a vital part of our organization and enabling us to meet our patients where they are at! This position is responsible for supporting virtual office visits, including calling patients prior to their virtual visit, helping guide patients through the technical requirements and problem-solving issues. Our team gathers pertinent medical information from the patient and details the information into the patient’s medical record. The Virtual Visit Facilitator also helps with registration and co-payment collection, preparing schedules and office visits and other delegated communication.

Virtual Visit Facilitator Overview

Key responsibilities include but are not limited to:

  • Confirms provider calendar's by following up with patients and ensuring all pertinent medical records have been received and are available to the provider or collecting missing records

  • Initiating virtual (video and telephone) visits with the patient, collecting registration and co-payment, detailing pertinent information such as the reason for their visit, health history, home medication review, health questionnaires.

  • Communicates with patients, providers, and other team members remotely through phone and other technologies

  • Correcting and maintaining registration error work queues.

Minimum Qualifications:

  • High School Diploma or GED

  • At least 1-year of customer service experience

  • Proficient with technology

  • Private and professional appearing remote work location required

Location: Remote - ONLY considering MN applications at this time.

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Company Overview:

At University of Minnesota Physicians (M Physicians) , we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals.

M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond.

Employment Update:

As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors.

We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive both an annual flu vaccination and a COVID-19 vaccination unless a reasonable accommodation or exemption is granted.

Application Instructions:

External Candidates:Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”.


If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site ($1058.htmld) .

Contingent Workers:

If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs (!CK5mGhIKBggDEMenAhIICgYI1A0QngM/cacheable-task/23748$1.htmld#TABINDEX=0) Worklet.