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Randstad Remote Customer Care Rep in Newark, New Jersey

Remote Customer Care Rep

job details:

  • location:Newark, NJ

  • salary:$16.50 - $17.50 per hour

  • date posted:Tuesday, November 24, 2020

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:AB_3512006

  • questions:christina.bratis-bruscia@randstadusa.com973-285-5547

job description

Remote Customer Care Rep

Work from Home, 100% remote job. Bring your own device. Customer Service / Call center support 6-8 Month Contract role Hours 8-8 M-F, Weekend required Rate: $16.50 Paid Training starts in December for 4 weeks Interetsed candidates please apply and contact us today to set up your interview Great opportunity to assist during this open enrollment project. Candidates must live in NJ

Responsibilities

  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.

  • Process new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

  • Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

  • Transfer/refer consumers to appropriate entities according to the established guidelines.

  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

  • Escalate calls or issues to the appropriate designated staff for resolution as needed.

  • Track and document all inquiries using the applicable systems.

Skills

  • Call Center Support

  • Basic Computer Skills

  • Active Listening

  • Customer Service

  • Typing Skills

  • Telephone Etiquette

  • Basic Software Skills

  • Laptop / Desktop

Education

  • High School (required)

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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