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AAA Motor Club Call Center Representative - Work From Home in Pittsburgh, Pennsylvania

AAA East Central is hiring for multiple Full-Time, Work From Home positions with our inbound call center for roadside service. Employees who can provide legendary customer service to our members are needed! Make AAA your next career move!

Open interviews will be held at a Hiring Event on Saturday, September 21 from 11am-3pm. The address in East Liberty is 5900 Baum Blvd. Pittsburgh, PA 15206. Please bring a resume in order to be interviewed. AAA dress code is business casual. Please see the guard's desk upon arrival. Your name will be called in the order you arrived and checked in.

Perks, Rewards and Benefits:

  • Remote position working within the comfort of your own home; company-issued equipment provided

  • Starting pay is $14.00-$14.93 per hour based on call center experience, although any customer service experience is welcomed

  • Monthly incentive pay, a $.50 increase after six months of successful time in the position, and shift differential pay for qualifying schedules

  • Set schedules and days off that don't change weekly; opportunity to bid on new schedules in the future

  • Paid training class so you're prepared to provide legendary service to our members

  • Career development towards advancement opportunities

  • Medical, dental, vision, life insurance and disability coverage

  • Paid time off (Vacation, Sick, Personal/Flex)

  • Free AAA Plus Membership

  • 401(k) plan with generous company match

  • Employee reward/discount program

Job Duties:

  • Service members' inbound calls in a personable and professional manner during times of vehicle breakdown

  • Capture all data with a high degree of accuracy to ensure dispatch of the correct towing resources

  • Use a variety of mapping software and programs to determine member location (we'll teach you these in training)

  • Pursue opportunities to cross-sell any current AAA promotions or services

  • Answer member questions and update them with expected time of arrival

  • A passion for helping people and exceeding members' expectations

  • Ability to work under little supervision, reliable home Internet connection, and a designated office/room with no distractions

  • Must live within 80 miles of the East Liberty building and be able to attend in-house training for 6 weeks without interruption

  • Customer service experience required, call center experience is a plus

  • Excellent written and verbal communication skills with a personable, courteous, and empathetic manner

  • Basic computer skills that include typing, Microsoft Office, multi-tasking on the phone, and ability to adapt to new AAA programs learned in training

  • High school diploma, GED, or equivalent

  • Availability for a Full-Time (37.5 hrs/wk) schedule during daylight hours with weekends and holidays included

  • Successful completion of a criminal background check and drug screen

  • Periodic home inspections to ensure a successful work from home environment and to update/fix company-issued equipment

AAA East Central is a 2019 Greater Pittsburgh Area Top Workplace

AAA is an Equal Opportunity Employer

Job: ERS

Organization: ERS RECVG - EAST LIBERTY PA (00350.39.6580)

Title: Call Center Representative - Work From Home

Location: Pennsylvania-Pittsburgh (PA)-East Liberty (6580)

Requisition ID: 24233