Teladoc Platform Integration Technician Tier 1 (Remote) in Purchase, New York
Mission to Our Employees:
Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year through the Teladoc Health Medical Group and enables millions of patient and provider touchpoints for thousands of hospitals, health systems and physician practices globally. Ranked #1 among direct-to-consumer telehealth providers in the J.D. Power 2019 U.S. Telehealth Satisfaction Study and Best in KLAS for Virtual Care Platforms for 2020, Teladoc Health leverages more than a decade of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.
We are committed to providing our Employees with a dynamic and collaborative work environment; there is equal opportunity for learning and personal growth. Creativity and innovation are encouraged. Above all, our mission-oriented employees will be treated with the same attention, respect, values and care that we provide to our clients and members.
This position is 100% remote
Under the general direction of the Director of Platform Integration and Interoperability, the Platform Integration Technician will play a key role in carrying out technical implementations of servers and applications to meet project goals. A successful member executes initial root cause analyses when troubleshooting using appropriate tools and methods for gathering data, running tests and reporting results for addressing and resolving reported issues or escalating, as needed, to appropriate resources. You will work closely with customer IT departments including network and data center managers, Radiology administrators, TDH development engineers, TDH field service and sales personnel, to provide implementation and technical support of hardware and software solutions.
Additional Details About the Role:
Provides front line interaction with customer technical staff to execute TDH Platform implementations
Gathers information, runs tests, and reports results to TDH staff for analysis and problem resolution
Maintains database information including, but not limited to, technical information, contact information, trouble ticket/case creation and updates to drive issues to resolution
Clearly communicates regularly with TDH departmental and key customer contacts on progress and follows directives as determined by the Solution Services team
To Succeed in This Role You Will Need:
Ability to cover multiple, overlapping complex projects
Well organized and adaptable to changing demands
Excellence in written and verbal communication with IT professionals, various vendors, and core TDH team members
High degree of experience with PACS and in-depth knowledge of DICOM (Desired)
Experience with Medical Devices in Hospital settings (Desired)
Cisco CCNA or MSCE (Desired)
Experience with SalesForce.com Service Cloud and Atlassian tools (Desired)
B.S. in a technical field (Computer Science, Information Technology or Engineering preferred)
Working knowledge of networks, firewalls, servers, and virtual environments
Compensation & Company Benefits (Here is some of the good stuff):
Very competitive salary & equity compensation
Excellent health, dental, vision coverage
401k benefits with 4% employer matching contribution
100% Paid Bonding Time for new mothers and fathers
Awesome people to work with
Becoming a part of a movement in telemedicine and building something that matters
For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.