Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Health Plan is calling a Supervisor Healthcare Services: Be responsible for providing day-to-day oversight of the general operations of the team Works in cooperation with other supervisors, managers, and directors to provide leadership and guidance for HCS staff Have supervisory responsibilities Support all functions of the team Be responsible for support of daily operations including high-volume call center organization and support Support team data entry workflows Provide department administrative support Work on specialty projects Provide member facing training and support including but not limited to phone outreach and care coordination/navigation Serve as a mentor and role model Provide problem solving on day-to-day issues Promote team building that reflects the Providence mission and core values We welcome 100% remote work for residents who live in the following state: Washington Oregon California Texas Required qualifications for this position include: Bachelor's Degree in a Health related field of study -OR- a combination of equivalent education and work experience 2+ years' experience with managed care services (Managed Care Services includes: Population Health Initiatives, Affordable Care Act, Coordinated Care Organizations, Accountable Care Organizations, Medicare and Medicaid regulations) Experience with development of innovative and focused partnerships and programs which challenge the norm to support an ever changing healthcare environment Experience in cost stewardship using lean principles or other means which increase effectiveness and cut waste Experience with the latest trends in health education and behavior change Demonstrated experience in project management, educational program development and implementation, and technology Required upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information Preferred qualifications for this position include: Advanced degree Supervisory or lead experience Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differenti