About the Role

Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? If you have the confidence and passion to provide exceptional customer service, you can be successful as a remote Customer Service Representative at Morley.

In this early career role, we'll teach you everything you need to know so that you can feel confident in supporting our customers. In addition to our comprehensive training, Morley offers a leadership development program to help you grow your career.

You'll find that we have a competitive benefits package and a positive, empowering work environment. Join our Morley Family and begin your career here.

What You'll Do

• Relay detailed information to customers, as well as managers and clients
• Research, process and resolve customer questions about insurance, benefits and quality-care issues

Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours!

Skills for Success

• Excellent communication skills
• Basic math skills
• Computer and Microsoft Office proficiency
• Able to analyze detailed information and draw reasonable conclusions

Eligibility Requirements

• High school diploma or equivalent
• Two years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work shifts between 8 a.m. and 9 p.m. Eastern time, on various days Monday through Friday, with possible Saturdays/Sundays from October through March 
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Michigan resident

• High-speed internet access at home that you are able to connect to via Ethernet or landline (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.) 

• Cellular phone 

• Secluded and distraction-free work environment

The Remote Experience  Wondering what it's like to work for Morley from home? Check out this video{target="_blank" rel="noopener"} to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://insde.co/7i4q)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides -- your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn rewards for meeting health goals)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

Teladoc: Free online access to doctors 24/7

Registered nurse 24/7 he