ABOUT THE ROLE

Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

As a remote Repurchase Coordinator at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.

While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!

What You'll Do

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer

What's it Like?

What is it like working in automotive customer service, if you haven't before? It's doable and you learn as you go.

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We make sure you have the tools you need to be able to do your job right and be connected with your team. 

Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

*Questions Before You Apply? * Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.

SKILLS FOR SUCCESS

• Excellent multitasking, analytical and problem-solving skills

• Microsoft Office skills

Eligibility Requirements

• High school diploma or equivalent

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

• Ability to work shifts within the center's hours of operation: Monday through Friday, 8 a.m. to 8 p.m. Eastern time. The later shift (11 a.m. to 8 p.m.) is worked on a rotational basis. (No weekends!)

Nice to Have

• Prior experience working in banking, mortgages, accounting or an automotive dealership
• College degree 

Remote Work Requirements

• High-speed internet access at home that you are able to connect to via Ethernet or landline

• Cellular phone

• Secluded and distraction-free work environment 

NOTICES:

Morley utilizes E-Verify (

bit.ly/MorleyEverify

) during onboarding for all hires. Learn about your right to work: