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MOTOROLA INC Engineer I Post-Sales Solutions ( US Remote) in SALT LAKE CITY, Utah

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewMotorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated developer with strong technical skills. You should be passionate about improving public safety, innovative technology, and creating great software.Job Description RESPONSIBILITIES

The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave's software. The successful candidate should have a track record working directly with customers while answering technical questions and resolving complex customer issues. Primary responsibilities include, but are not limited to: * Responding to requests for assistance in a timely manner * Managing resolution of technical and non-technical issues for Rave Mobile Safety clients * Troubleshooting a broad range of technical issues on the hardware, application, and OS levels * Installation, migration and upgrade of Rave products on accelerated time schedules * Developing a full understanding of all Rave products. * Creating and reviewing knowledge base documentation and FAQs based on issue solutions * Conducting training on various Rave Products and Services * Participation in on-call rotation

PROFESSIONAL QUALIFICATIONS * 2+ years in enterprise software support in a client-facing role * Knowledge of one or more programming languages (Java, C++, Ruby) * Knowledge of relational databases (SQL Server, Oracle, MySQL) * Knowledge of web services/web technology (HTML, CSS, XML, JSON) * Ability to work independently and collaboratively as needed * Excellent investigative and debugging skills * Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels * Demonstrated ability to research and resolve problems using a variety of tools * BA/BS degree required (CS/MIS or technical field preferred)

ADDITIONAL PREFERRED QUALIFICATIONS * Basic Understanding of SMS networks and mobile applications * Working knowledge of Apache Tomcat * Experience with emergency notification or public safety systems support * Command line / Bash scripting * Experience administering and configuring Salesforce * Vendor maintenance experience

Note: Candidate can reside anywhere in the US.


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Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexu al orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.