* Shift: 8:00 AM - 4:30 PM Mtn, Monday - Friday * Responsibilities * Work quickly in a fast-paced environment to process and release a high level of cases per day * Analyze all documents received with a sample and be able to determine how the pieces cohesively work together to secure coverage * Support Patient Advocate teams with up-to-date information * Complete routine tasks with minimum supervision * Comply with applicable CLIA and HIPPA regulations Qualifications * High School Diploma or GED * 1-2 years' experience in customer service or office environment * College degree (BS or BA) preferred, in biology, science or healthcare a plus * Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful * Accurate typing skills of at least 35 words per minute * Comprehensive understanding and use of Microsoft Word, Excel, and Outlook * Excellent written and verbal communication skills * Able to manage several tasks simultaneously, often under pressure * Ability to analyze both from a small detail perspective and a case completeness perspective * Must be authorized to work in the United States on a full-time basis for any employer * Strong, recent professional references Physical and Mental Job Requirements * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is frequently required to sit; talk; or hear. * The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch * The employee must occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision and depth perception.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.