Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewAs a member of the Tier 4 Emergency Call Handling Support Team, the Sr. System Engineer will provide advanced technical support for Public Safety software solutions in a fast-paced environment and serve as an escalation point for complex trouble tickets. Job tasks include but are not limited to leveraging and maintaining their expertise in networking, telco, IT, PBX, and related telecommunications solutions to own the problem management of escalations and code-related issues reported from Operations up to Engineering. This department works with DevOps, Engineering, and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded with the opportunity to fix issues within the systems that ultimately save lives.Job Description We are seeking an experienced and highly motivated Sr. Systems Engineer to join our team. The ideal candidate will have a strong background in server/desktop support, networking (SIP, VoIP, routing, and switching), telephony hardware, troubleshooting software applications, and diagnosing complex system architectures. Create, update, manage, and resolve support tickets. Working with a diverse range of customers via phone and remote connections. The Sr. Systems Engineer will be responsible for ensuring the highest level of customer satisfaction by providing prompt, efficient, and accurate technical assistance. * Provide high-quality technical support to customers through phone, email, chat, and remote desktop assistance. * Troubleshoot and resolve complex hardware, software, computer, telecommunications, and IP-based network-related issues. * Escalate unresolved issues to the appropriate internal teams or external vendors, ensuring timely resolution and effective customer communication. * Create, update, and maintain accurate records of customer interactions, issue resolution, and support documentation in our ticketing system. * Ability to effectively organize tasks, manage multiple priorities and deliver on customer commitments on schedule. * Mentor and coach junior technicians, sharing knowledge and best practices to improve team performance and act as an escalation point for tier 3 support. * Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance to customers. * Creates Site Specific Methods of Procedures as necessary. * Perform system site audits and provide findings and recommendations. * Assist in creating and maintaining technical support documentation, including FAQs, knowledge base articles, and training materials. * Collaborate with... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

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