Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The VP of Client Service is accountable for: Leading the program implementation and ongoing management of complex solutions and services for several clients. Involved in the daily management of multiple levels of staff and multiple functions/departments across the solution teams and client teams engaged in large scale deals. Responsible for facilitating the effectiveness and impact of the solution teams. Acts as an advisor and sounding board to help establish business direction and drive business performance in the solution areas. Develops executive presentations/materials, coordinates requests, and supports the client's planning process in the function impacted by our solutions. This role is accountable for delivering agreed upon results for both the client and Optum.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business

• Create value story consistent with the client strategy. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings

• Ensuring delivery to client per contractual obligations

• Ensure reporting of any performance guarantees

• Negotiate contractual agreements, statements of work, and performance guarantees

• Serve as liaison with contracting/legal/finance

• Oversee cross functional client teams on the delivery of all services; works with the team to leverage internal resources to address performance issues (escalate as needed) to drive resolution

• Ensures the realization of expected client revenue through achieving renewal, revenue attainment and partnering with CE on growth initiatives

• Key executive liaison between our clients and Optum BU leaders (shared with CE)

• Responsible for business process management and entry of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.

• Differentiate the Business in the Marketplace: Identifies new market opportunities to drive organic growth

• Leverages capabilities and services from across the enterprise to create market-leading client solutions

• Leverages our core assets and creates support within the organization to establish unique, market-differentiating solutions

• Demonstrates Visionary Thinking: Establish business strategies that create or sustain competitive advantage. Thinks broadly and long-term, recognizing the impact of decisions and actions on the entire enterprise and clients over time

• Demonstrates understanding of how to grow strategically into new markets

• Establish Innovative partnerships: Focuses the organization on attracting and building business partnerships

• Acts quickly to seize opportunities for innovation and new ways to benefit clients through the effective use of partners and alliances to drive broader and deeper value propositions

• Drive a Client Focused Culture: Drives the organization to deliver industry-leading client service and satisfaction

• Focuses the organization on retaining the right clients for life. Champions the importance of maximizing the client experience. Acts quickly to seize opportunities for innovation and new ways to benefit clients

• Operates with Collaborative Spirit: Works effectively in a matrix environment and builds relationships internally as well as externally. While consensus is not required, must drive action and results while maintaining a healthy and productive work environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience working with senior-level C-Suite executives in a client management and/or consultant role

• 7+ years of experience working in the health care industry

• Ability to travel up to 25% of the time

Preferred Qualifications:

• Advanced knowledge/SME in Risk Adjustment within the healthcare market

• Experience negotiating rates and contracts to close renewals or sell net new business

• Experience servicing clients utilizing retrospective chart review products (i.e. member outreach, house calls, HEDIS, Analytics & Reporting, etc.)

• Proven ability to resolve escalated issues independently

• Proven ability to provide influence without having direct authority

• Proven ability to effectively navigate and drive results in a highly complex, matrix environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $147,300 to $282,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.