Arizona Department of Economic Security Remote State COVID-19 Customer Service Rep in Tempe, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4158459 Job Purpose:The Call Center Support Representative (CCSR) is responsible for answering incoming calls from individuals who need support in seeking COVID-19 related information. The Call Center Support Representative will provide non-clinical phone support and guidance to include COVID-19 general information such as testing locations, test scheduling, and local state service offerings.*Job Duties:* Utilize standard technology such as a telephone and computer, with dual monitors. Accept inbound calls, navigate and provide appropriate responses, read verbatim to provide basic information, and complete basic call log related to the phone inquiries. Provide caller with accurate information to best address their concern. Engage callers with confidentiality and care. Performs other related duties as assigned.*Equipment Requirements:* Computer and Audio Headset (will be provided) Broadband internet connection with minimum upload/download speeds of 10mbps/2mbps. Wi-Fi only connectivity, prohibited. Ethernet cable access only.