Job Details Job Location Vancouver Mall - Vancouver, WA Position Type Full Time   Salary Range $21.16 - $28.57 Hourly Job Category Banking Description Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too! PURPOSE: The Member Advisor I Remote Delivery is responsible for opening new accounts in a timely and professional manner. Engage with Credit Union members and proactively identify ways to optimize their credit union experience and cross-sell the credit union products and services. Utilizes excellent written and verbal communication skills to effectively education Credit Union members. Supports the goals and objectives of the Remote Delivery team. Essential Duties: Open accounts such as savings, CD, money market, checking, and business checking. Process deposits, withdrawals, loan payments, check orders, ATM/Debit cards, and transfers received by telephone. Organize work in order to give prompt attention to member requests and ensure appropriate documentation related to loans and member accounts is completed and submitted accurately and timely. Develop new managed relationships with members using Member Onboarding strategy. Utilize the Credit Union's Member Management system to build and maintain a personal Book of Business (BOB) with little oversight by management. Maintain a thorough knowledge of Credit Union products and services, including eligibility for members, types of accounts available (savings, checking, loans and other financial services); all current rates; calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans. Process members' loan needs and backs up incoming calls and Live Chat queues. Follow up with all referral opportunities via phone and written communication. Promptly and efficiently handle inquiries or requests from members or other staff. Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations. Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document. This position is subject to the SAFE Act Registration Requirements You must register and remain in good standing with the Federal Registry System (NMLS) per the SAFE Act requirements. You will be required to submit to the SAFE Act background check and fingerprinting process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your continued employment and may cause immediate termination. Qualifications Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED Additional Details: Work Schedule: Monday through Friday from 9:00am to 6:00pm. Rotating Saturdays from 9:30am to 2:00pm. Location: Vancouver Mall branch - 7017 NE Vancouver Mall Drive, Vancouver, WA 98661. Position Type: Hybrid - Approximately 50% work from home after Trial Service Period. Must be performing successfully in the role. We value diversity in experiences and skills. If you believe you have the passion and drive to excel in this role, even if you don't fully meet every qualification listed, we encourage you to apply.