Remote Work: Yes

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

We're looking for a customer focused German speaking specialist, specialized in applications, to join our team! In this role you will be supporting our customer based in Germany.

Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery.

This role is available for remote workers within Czech republic

Responsibilities:

• Ensures overall service and solution delivery to achieve quality customer outcomes

• Manages the relationship with account and oversees customer satisfaction for assigned accounts

• Acts as primary contact for the client and behaves professionally to support client retention/renewal

• Participates in regular customer and partner meetings to review service plans and recommends improvement to services

• Advises the client and introduces client to new offerings/upsells to assist client in solving business problems

• Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales

• Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers

• Interprets data provided by the customer to help drive effective business decisions

• Ensures customer SLA's/KPIs and quality standards are met

• Ensures territory/vertical readiness for new product and offer launches

• Delivers service reference customer case studies to distinguish company services and solutions from competitors

Qualifications:

• Bachelor's degree

• Minimum of 2-5 years of experience

• English and German fluency-written and verbal

• HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook

• Customer service values/orientation

• Solid professional work behaviors (attendance, teamwork, time management)

• Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

• Demonstrates an understanding of key financial factors

• Full knowledge of job-related knowledge and procedures

• Ability to design and deliver reports for clients

  Benefits

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off and Zdays-off to support life-work balance

• Multisport card at a reduced price

• Meal contribution

• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses

• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments

• Annual bonuses based on financial results

• Yearly salary increases according to individual performance

• Employee referral bonus for bringing New Talent to Zebra

• Free beverages and fruit days (coffee, tea, milk available in our kitchenette)

• Life & Pension insurance contribution

• New modern and multifunctional workplace at Vlněna Office park in the city centre

• Discount at our partners (Banks, HP, Dell, Microsoft Office)

• Home Office possibility

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.