Operations Associate to VP, Operations (Remote LATAM)

Are you a hyper-organized individual with a proactive approach to everything you do? 

We're seeking a driven Executive Assistant to the VP of Operations who can both help create organization where there is chaos, but also who can help manage workflows and support the larger organization through their participation and support.

Our Mission at Powered by Search

We are on a mission to be the best in the world at SaaS marketing — doing work we love, with people we like, how we want. As trusted advisors to the world's fastest-growing B2B SaaS and tech companies, we're rated 5/5 ★★★★★ on Glassdoor, with 99% of our team recommending us to peers.

The Opportunity

Ready to be the backbone of exceptional client experience at a leading B2B SaaS marketing agency? We're seeking a Client Experience Operations Assistant who will orchestrate memorable moments for our clients and team members while supporting our VP of Operations.

Core Responsibilities

Reporting to the VP, Operations, you will:

Client Experience Management

• Design and execute memorable client welcome and onboarding experience

• Manage client gifting programs and special occasion recognition

• Maintain client communication schedules and follow-up protocols

• Create and update client documentation and engagement materials

  Project Management

• Launch workflows for both Employee and New Client Onboarding, and ensure the timelines and assignments are fulfilled

• Coordinate kickoff meetings, quarterly business reviews, and strategic planning sessions

• Ensure workflows are audited on a quarterly basis to meet the current team’s processes and expectations

   

  Team Support

• Coordinate new team member onboarding experiences

• Manage internal meeting schedules and team-building activities

• Support remote team culture through virtual events and celebrations

• Maintain team documentation and process libraries

• Assist with quarterly planning and annual retreat coordination

  You're Our Ideal Candidate If You:

• Proven experience as an Executive Assistant, Operations Associate or in a similar role providing administrative support at the executive level.

• Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other relevant office software.

• Experience with project management tools (e.g., Asana, Trello, or similar platforms) is a plus.

   

• Skills & Abilities:

• Exceptional organizational and time management skills with the ability to prioritize tasks effectively.

• Strong English written and verbal communication skills.

• Ability to maintain professionalism and confidentiality at all times.

• High attention to detail and problem-solving ability.

• Ability to work independently and as part of a team, managing multiple tasks with minimal supervision.

• Flexible and adaptable, with a strong ability to handle shifting priorities in a fast-paced environment.

  Required Experience

• 3+ years of executive assistant experience

• Demonstrated success managing project management systems

• Remote work experience and excellent virtual communication skills

  Why Join Powered by Search?

• Drive results without the typical agency constraints

• Work with premium B2B SaaS clients who respect expertise

• Join a team with 3+ year average tenure and 70+ NPS

• Advance your career without becoming purely managerial

• Learn from top 1% SaaS marketing experts

  Core Values

• Give a Sh!t

• Always Be in It To Win It

• Be Obsessed with Serving Others

• Practice a Growth Mindset

• When We Fail, We Don't Lose the Lesson

  Benefits & Compensation

• Competitive base salary + quarterly performance bonuses

• 5 weeks paid time off

• Flexible remote work (4-hour overlap with Americas time zones)

• Comprehensive health benefits for Canadian residents

• Regular in-person team meetups and annual retreat

• Weekly 1:1 coaching and professional development

• Work directly with clients (no account managers)

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