Business Systems Manager (100% Remote)

Virtual

Req #1635

Sunday, December 22, 2024

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing . By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

We are looking for an experienced Business Systems Manager to oversee our business systems, including Salesforce, RingCentral, and other essential internal and external tools. If you are strategic, collaborative, and passionate about building systems that enhance organizational efficiency and team success, this role is for you. You’ll work in a dynamic environment, partnering across departments to optimize , troubleshoot, and enhance tools that align with our company’s vision and operational goals.

This is a remote, work-from-home position reporting to the Director of Business Operations

What you will do:

• Lead and develop a team of Salesforce and Contact Center administrators, fostering a collaborative environment that supports professional growth, skill development, and high-quality results.

• Manage the full product lifecycle for business systems, including Salesforce, Contact Center tools like RingCentral, and other internal platforms—covering research, prioritization, planning, positioning, requirements gathering, roadmap development, and deployment.

• Gather and analyze feedback from internal stakeholders to identify and prioritize areas for improvement and innovation, driving continuous enhancement of our business systems.

• Collaborate closely with all internal departments to ensure our business tools deliver maximum value, align with organizational goals, and support seamless cross-departmental workflows.

• Gain a deep understanding of internal user needs and the customer experience for customer-facing tools, such as our Document Management System, to maximize tool effectiveness.

• Develop well-defined business cases for system improvements or new tool proposals, securing buy-in from leadership and key stakeholders.

• Coordinate closely with training and communication teams to develop effective rollout and user adoption strategies.

• Maintain an in-depth knowledge of system configurations and integrations, particularly within Salesforce and Contact Center environments, to enhance operational efficiency.

• Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team.  Continually upgrade talent through timely talent management, development, succession planning and recruitment. 

   

  Qualifications:

• 5+ years of experience in a product management role, ideally managing business systems, with specific experience in Salesforce and Contact Center solutions such as RingCentral.

• Deep understanding of Salesforce platform capabilities, configurations, and integrations, as well as best practices in Contact Center operations.

• Proven track record of managing and optimizing business tools throughout their lifecycle, from strategy to implementation, in a corporate setting.

• Experience translating business needs into system requirements and collaborating with technical teams for successful execution.

• Strong cross-functional collaboration skills, working effectively with stakeholders in IT, operations, and executive management.

• Ability to self-educate on new tools and stay updated on evolving business system platforms.

• Preferred experience with product management software like Jira.

• Salesforce certification p referred.

• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. 

• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. 

• Strong analytical, planning and budgeting skills.  Ability to influence others. 

• Excellent verbal and written communication skills, presentation, and problem-solving skills. 

• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes . 

• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.  

• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. 

• Willingness and ability to work flexible hours and travel (up to 10 %); will include some overnight travel.

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) 

  Physical Demands :

  Employees may experience the following physical demands for extended periods of time:

• Sitting, standing and walking (95-100%)    

• Keyboarding (70-90%)    

• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)  

    Work Environment :

  100% Remote : Work environment is at home.

  Compensation :

  $119,000 - $132,000 prospectively plus 10% variable pay with consideration to experience and geographical location . Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

  Intrigued to learn more?

  When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

  ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  Disclaimer:

  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

  CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Other details

• Pay Type Salary

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