Job Title Technology Services Contract Specialist

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About our team:

We are a team of material handling technology order management professionals. Our team supports technology contracts, order processing, billing plan configuration, supplier management, and SaaS subscriptions.

About the position:

We’re looking for a Technology Services Contract Specialist who will work remotely to initiate, develop, evaluate, and implement contract projects. You will:

• Resolve routine and complex customer requests, ensuring that all issues are handled appropriately and in a timely manner
• Support updates of the master agreement and T&Cs for iWAREHOUSE solution technologies and all new products
• Route contract negotiations, revisions, and customer feedback during review process
• Approve contracts for order release
• Notify Solution and Support Centers (S&SCs) of upcoming contract expiration and order renewals
• Coordinate the subscription renewal process
• Upload, update, and maintain customer files with relevant contract information within contract management system
• Update contract statuses (activation, cancellation, expiration, etc.) as necessary
• Create S&SC communications on contract and process updates
• Manage contract email communications with internal departments, S&SCs, and customers
• Create and update process documentation as necessary
• Maintain and develop strong, positive relationships

About you:

• General business knowledge
• Strong written and verbal communications skills (clear, concise) are required, in an effort to maximize efficiency and relationships, and to minimize the potential for rework
• Strong interpersonal, organization, and teamwork skills
• Demonstrate flexibility, adaptability, and dependability

It would be great if you had:

• A bachelor’s degree in business administration, business law or related field
• General knowledge of contract structure and processes, typically obtained by working with contracts

About the schedule:

This is a fully remote position.

About the total compensation package:

Salary - $58,500 - $70,000 per year. Compensation depends on the selected candidate’s education and experience.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program