Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, and supporting our customers’ medical related inquiries. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

What will you do in this role?

The IT Communications Specialist will lead contact center-focused technology projects with a big focus on the Genesys Cloud CX platform, and support the planning, research, analysis and testing phases. Assist with strategic technology decisions! Conduct research into innovative contact center features and improvements. Communicate architecture and design tenets and compliance to management in all relevant areas. Recommend the selection of contact center features and best practices. Assist in improving existing processes and procedures related to contact center functionality. Are you ready to become the domain expert for our contact center offering?

Core Functions:

• Works with business groups to understand and define business requirements for large applications.

• Stays on top of the latest developments in related technologies, shares knowledge with the team, and serves as a mentor to junior staff.

• Serves as a knowledge source for IT groups/management on communication systems.

• Ensures the most efficient and cost effective use of equipment. Responsible for internetworking equipment inventory and appropriate maintenance coverage and plans.

• Maintains a primary responsibility for internetworking equipment procurement and vendor relationships.

• Analyzes network activity and network problems to discover and prevent systematic errors.

• Recommends network design changes/enhancements for improved systems availability and performance and proposes adoption of new technologies.

• Acts as a knowledge source for communications staff and provides technical leadership for large scale communication projects.

• Assists IT and business leadership in understanding large technical projects and solutions

Job Qualification

Education and Experience:

• Bachelor's degree in Computer Science or related area

• 10 years related experience in IT or the equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities.

• Genesys Cloud experience required

• Contact Center or Call Center experience highly preferred

• Experience with telephone carriers highly preferred (example: Lumen, Tata, AT&T)

Knowledge, Skills and Abilities:

We are looking for a strong standout colleague that is able to coach our existing development team, influence change and build trust with key business partners.

• Proven expertise in contact center technology, specifically Genesys Cloud.

• Customer focused approach with good interpersonal skills.

• Positive demeanor with a dedication to high quality work.

• Ability to multi task and pay close attention to detail.

• Authoritative knowledge of contact center technologies with a focus on Genesys Cloud.

• Strong logic and problem solving skills.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.